Responsible Gaming
at a1111

a1111 operates as Bangladesh's trusted online casino and sports betting platform. While we are proud to offer an extensive range of games and markets — from cricket betting during the BPL season to live casino tables powered by Evolution Gaming and Pragmatic Play — we recognise that gambling can carry risks for some individuals. This page exists to ensure that every player on a1111 has access to the information, tools, and support they need to maintain a healthy relationship with gambling.

Responsible gaming at a1111 is a shared responsibility. We provide the tools and the framework; you are empowered to make informed choices. We encourage all players to read this page carefully, to use the protective features available, and to reach out to our support team at any time if their gambling experience is becoming anything other than enjoyable.

During the registration process, all players are required to confirm that they are aged 18 or above. a1111 conducts Know Your Customer (KYC) verification for all accounts, which requires players to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — confirming their date of birth. Accounts that cannot be verified as belonging to an adult will be closed.

Protecting minors in your household. If you share a smartphone, tablet, or computer with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend the following precautions:

• Always log out of your a1111 account when you are not actively using it.
• Do not save your login credentials in a shared browser or on a shared device.
• Enable your device's built-in parental controls or screen-time restrictions to block access to gambling-related websites and apps.
• Never share your bKash, Nagad, or Rocket mobile banking PIN with family members, as these accounts are linked to your a1111 deposit and withdrawal methods.
• If you suspect that a minor has accessed your a1111 account, contact [email protected] immediately so we can investigate and take protective action.

a1111 participates in industry-wide age verification initiatives and cooperates fully with any legal or regulatory enquiry relating to underage gambling. We are committed to ensuring that the a1111 platform remains exclusively an adult entertainment service.

Deposit limits allow you to cap the total amount of money you can add to your a1111 account over a defined time period. Once you reach your chosen limit, the system will automatically prevent any further deposits until the period resets. This removes the temptation to top up your balance impulsively during a losing session — one of the most common triggers for escalating gambling spend.

Loss limits and wager limits. In addition to deposit controls, a1111 also offers loss limits and single-session wager limits. A loss limit caps the total amount you can lose within a given period before the system restricts further play; a wager limit caps the total stake value of bets placed. These tools are particularly useful for players who prefer to play with their existing balance rather than topping up, as deposit limits alone may not fully reflect the risk of playing through a large pre-loaded balance.

To set or modify any spending control, log in to your a1111 account, navigate to Account Settings, and select the Responsible Gaming section. Changes to limits take effect as described in the table above. If you experience any difficulty setting limits, contact our support team at [email protected] — available 24/7 in English, with responses within one hour on average (Bangladesh Standard Time, UTC+6).

A time-out is a short-term voluntary break from gambling. When you activate a time-out on your a1111 account, you will be logged out immediately and prevented from logging back in for the duration of the period you have chosen. Your account balance, game history, and personal information are preserved and will be available to you again once the time-out expires.

Self-exclusion differs from a time-out in two critical ways: the duration is significantly longer (minimum 6 months, up to permanent exclusion), and it cannot be reversed before the chosen period ends under any circumstances. This makes self-exclusion the appropriate choice for players who recognise that their gambling has moved beyond entertainment and needs to be stopped for a meaningful period.

Available self-exclusion periods at a1111:

• 6 months — suitable for players who want a substantial break to reassess their relationship with gambling.
• 1 year — for players who need a full calendar year away from all gambling activity.
• 2 years — a longer-term option for players dealing with significant gambling-related harm.
• 5 years — for players who require an extended period of exclusion with professional support.
• Permanent / Lifetime — irrevocable closure of your a1111 account with no option to return. This option is available for players who have made the decision that gambling is not compatible with their wellbeing long-term.

How to self-exclude. You may request self-exclusion in two ways: (1) through your account settings under Account Settings → Responsible Gaming → Self-Exclusion, or (2) by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Support agents are available 24/7 and will process all self-exclusion requests as a matter of priority — typically within 1 hour of receipt.

What happens to your account. Upon activation of self-exclusion, a1111 will immediately lock your account, remove you from all promotional mailing lists, and flag your details to prevent re-registration during the exclusion period. Verification checks are applied at the registration stage to catch any attempt to open a new account using the same name, date of birth, phone number, or payment details.

We urge any player who chooses to self-exclude to also consider reaching out to a professional counselling service. Self-exclusion is most effective when combined with external support. Details of support organisations are provided in the Getting Help section below.

This self-assessment is not a clinical diagnostic tool. It is a structured prompt for honest personal reflection. If you answer "yes" to two or more of the following questions, a1111 strongly encourages you to use one of the protective tools described on this page or to contact our support team for a confidential conversation.

All of the tools listed above are accessible directly from your a1111 account without needing to contact customer support. However, our support team is always available to help you set up, modify, or understand any responsible gaming control. We believe that making these tools easy to find and use is part of our commitment to your safety.

Account history and transparency. Your a1111 account dashboard provides a full, exportable history of all deposits, withdrawals, bets placed, games played, and session timestamps. Reviewing your own history periodically is a healthy habit and one that a1111 actively encourages. Transparent access to your own data is a core principle of responsible gaming at a1111.

What to include in your message. When contacting our responsible gaming team, it helps to briefly describe what you are experiencing — for example, whether you want to set a limit, take a break, self-exclude, or simply talk. You do not need to provide detailed personal information beyond your registered account username or email address so we can locate your account quickly and act without delay.

Independent support organisations. a1111 encourages players who are experiencing gambling-related harm to seek support from professional counselling services in addition to using our in-platform tools. While Bangladesh does not currently have a nationally dedicated gambling addiction helpline, the following types of organisations may provide relevant support:

• Mental health and counselling services: National Institute of Mental Health (NIMH) in Dhaka provides outpatient mental health services, including support for behavioural addictions.
• Community support: Many mosques, community centres, and NGOs across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh offer confidential counselling and peer support for individuals dealing with financial stress and addictive behaviours.
• General crisis support: Kaan Pete Roi (কান পেতে রই) is a Bengali-language mental health helpline offering emotional support and referrals. Reach them via their publicly listed contact details.
• Online resources: Gamblers Anonymous (www.gamblersanonymous.org) provides a globally recognised 12-step support programme with online meeting access for players who cannot attend in person.

Financial counselling. If gambling has caused financial difficulties — whether that is outstanding debt, overdrawn bKash or Nagad accounts, or missed bill payments — speaking with a financial counsellor can help you create a recovery plan. Many banks in Bangladesh including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank offer customer financial advisory services. Addressing the financial dimension of problem gambling is an important part of recovery.

For family members and loved ones. If you are concerned about the gambling behaviour of a family member or friend, you can contact a1111's support team on their behalf to flag the concern. We will investigate discreetly and, where appropriate, apply protective measures to the account in question. You do not need to be the account holder to raise a responsible gaming concern with a1111.

Remember: gambling should be entertainment. If it has become anything else, a1111 is here to help — and so is a wider network of support. Please do not wait until the situation becomes unmanageable. Reaching out early is always the right decision.